Lighthouse is the internal property-management operations application for Ground Floor Property Management. It is available on the web at lighthouse.groundfloorpm.com and as a mobile app for authorized Ground Floor PM team members and invited users.
Who can get support
Support is available to authorized users who sign in with a Ground Floor PM Google account or an email address that has been invited by our team. Lighthouse is not a public consumer service.
How to contact us
For help with sign-in, access, bugs, or questions about using Lighthouse on web or mobile, contact:
Ground Floor Property Management
Email: support@groundfloorpm.com
Website: groundfloorpm.com
Please include your name, the email you use to sign in, whether you are using the web or mobile app, and a short description of the issue. We typically respond during normal business hours.
Common requests
- Sign-in or access problems — tell us the email address you are trying to use and any error message you see.
- Invitations — if you need an account, ask a Ground Floor PM administrator to invite you, or email support with your request.
- App issues — include your device type (iPhone, Android, or desktop browser) and steps to reproduce the problem when possible.
- Data deletion — to request deletion of some or all of your personal data without deleting your account, see Request Data Deletion.
Privacy
For information about how we collect and use data in Lighthouse, see our Privacy Policy. To request deletion of personal data without closing your account, see Request Data Deletion.